Towards a mobile network society

One of the most salient changes in modern societies is the rapid uptake of mobile information and communication technologies (ICT). In a broad range of areas this technology transform the way people live their lives, how they interact and the way they elaborate their social networks. As a result modern societies are increasingly clustered around interconnected, ICT supported, social networks. This blogg present result from ongoing research that explores how mobile technology is used to establish and support small-scale social networks around the world.

Tuesday, August 26, 2008

Dunbars number, virtual communities and trust




Mass collaboration has become a hot topic, in the wake of Open source actionists and books like "Wickonomics", and "We-think". According to Tapscott and Williams, authors of the first mentioned, mass collaborating the Linux-way represent a revolution in how people collaborate on complex matters. Much of the same ideas is reflected in James Surowieckis book "The wisdom of crowds". It seems like when millions of people are capable og collaborating the sultions and ideas they generate outdistance the performance of smaller groups. However is big size always size beneficial? And isnt there certain limits?

Other pieces of research has argued that there exist an absolute limit for collaborative groups. Most notably perhaps, Robin Dunbar have argued that for there is a correlation between size of cortex and the size of groups for a specie can manage to coordinate and sustain over time. Based on cultural and historical case studies of human groups , he argue that there is a limit for humans on appr 150 persons (i.e the Dunbar number). See here for his paper Coevolution of neocortical size, group size and language in humans.... His argument is that for a group not to disolve, a significant amonunt of time (appr 42%!) must be used to social grooming. If not, the group wil loose its cohesion and distrust evolve. The most controversial part of Dunbars argument comes when he relates this to a more general theory of language development. He argued that: "My suggestion, then, is that language evolved as a "cheap" form of social grooming, so enabling the ancestral humans to maintain the cohesion of the unusually large groups demanded by the particular conditions they faced at the time."Thus humans have reduced the amount of time used on grooming by the use of "language technology".



If we accept Dunbars ideas, it raises some interesting questions tregarding virtual communities and mass collaboration. Does new technologies like email, social software and mobile phones speed up the grooming? Or does it, on the contrary, make grooming more cumbersome due to lack of proximity? Can we now extend the Dunbars numbers to over 200 or are 150 relations more than we can handle in a virtual world? The mass collaboration ideas seems to suggest that there are now almost no limits as to how many who may collaborate on a given project... Yet empirical studies suggest that in online communities, larger than 150 members is rare. Using social network analysis, Chris Allen has hypothesized that different group sizes impact a group's behavior and their choice of processes and tools. Based on empirical data from MMOG and online communities, he has suggested that for non-survival groups, the equivalent Dunbar number falls somewhere between 60-90. Thus 150, may bee too large for these communities.

I believe that it is true that it is difficult to develop active and cohesive online communities or virtual teams larger than this size. Yet we should probably note that group cohesion is not an absolute measure. It depends on what kind of obligations and tasks a group is doing, and it can (like trust) be founded on other sources other that interpersonal grooming. High risk tasks with high interdependencies needs high trust and cohesion, while low risk collaboration require lower levels. Most cases of mass collaborations - liw Wikipedia- is really more cases of mass coontribution, where a number of people contribute on limited areas with low risks, encouraged by the prospect of a positive reputation, economic rewards.Further it should be noted that cohesion can be founded on other sources than grooming. As often is tha case for political groups and cultural movements, strong identities of ideologies act as important basis for large scale collaboration across distances. Thus only looking at interpersonal grooming may bee too simple.

For many real life groups there are also a question of interpersonal history. Not all groups are 100% virtual, and if some of the members have former relations based on FTF relationships this, may create stronger ties within the group. Such ties obviously needs less social grooming than others. So, even if Allen may be right that online communities hardly grow abow 60-90 people, this is often possible for communities with strong common identities and/or with simpler task and objectives.






Sunday, August 24, 2008

Swarming

Marketstudies of mobile workers tends to overestimate employees needs for advanced communication services. Employees that are active users of mobile ICT are often manual workers or salesmen interested in doing other things than experimenting with advanced collaboration solutions on small screens. In developing markets voice and SMS will probably be dominating for several years ahead. A promising application for mobile work groups , however, are messaging systems that interconnect small groups through multiple channels. "Swarm teams" is a many-to-many interactive system compared to traditional social software (MySpace/Facebook/Twitter) which are one-to-many broadcast systems. Swarmteams is a multichannel, Smart Messaging system for use on mobiles as well as PCs. It may help organisations turn audiences into communities, but also to interconnect loosely connected collaborators. For music lovers, SwarmTribes has been developed to helps bands and labels keep in direct touch with their biggest fans, and encourages them to recruit and communicate to their own 'swarms' of other fans.

Monday, August 18, 2008

Catnets

Some groups may never interact face to face, but still have a strong identity, and operate as a category. Other may interact regulaily, but still lack any common identity or "sense of belonging". Approaching groups as networks or categories often appear as a duality. However, sometimes they may overlap in particular strong units, coined by the term Catnets. The idea and the term can be traced back to Harrison Whites paper,"Notes on the Constituents of Social Structure", and later in his book Identity and control. The last number of Sociologica discusses the ¨concept of catnets in detail and also includes an article by White himself on "Catnets forty years later". http://www.sociologica.mulino.it/journal/issue/index/Issue/Journal:ISSUE:4

Sunday, August 17, 2008

Applications of Social Network Analysis – ASNA2008



The 5th conference on Applications of Social Network Analysis (ASNA
2008) will again take place at the University of Zurich. ASNA 2008 will primarily provide an interdisciplinary venue with focus on applications of social network analysis. This year's keynote will be simulcasted via the internet to a parallel event at Ritsumeikan University in Kyoto, Japan. The Japaneese session of ASNA2008 (codenamed "ASNA2008-Asia"), will mainly focus on (the existing, emerging, or just possible) technological aspects of applications of social network analysis.

Mobilizing Social Capital with ICT


From a theoretical point of view there is no lack on contribution as to how ICT might affect the social capital of individuals, groups and societies. The number of thorough empirical studies has however been scarce. On recent European research initiative is MOSCITO (Mobilizing Social Capital in ICT based Organizations), involving researchers from University of Trondheim, University of Michigan, University of Nijmegen, University of Oslo, as well as Chimera and Telenor R&I. The goal of the project is to "generate new empirical insights and accumulate evidence in the form of practical organizational knowledge as to how organizations operating on an international scene can use specific communication technologies to develop, maintain, combine and exploit social capital". The project will focus on three central types of technological clusters: mobile applications, web-based applications and e-mails & messaging, and investigate how each of these clusters affects the deployment of social capital in work settings. The project is funded by the Norwegian Research Council and managed by Studio Apertura at NTNU, Trondheim.

Saturday, August 16, 2008

ICT based networks and trust networks; what is the connection?


Growth of new data coming out of on tele- and computer based traffic offers new opportunities to conduct such studies, and to analyse structures of collaboration patterns in distributed groups. Yet, the emerging field of network studies calls for a closer understanding of the relationship between patterns of mediated interaction and other more subjective relations, like trust and friendship. I have argued that observable interaction may be seen as indicative representations of a close relation, but not as confirmation. In particular in work settings, a high interaction level should not be seen as confirmative for close relationship, since much interaction is related to formal tasks. If you are interested in this topic check out the article Collaboration Patterns in Distributed Work Groups: A Cognitive Network Approach in the last issue of Telektronikk. This volume includes a number of article about the interconnections between telecommunication and social networks by Geoffrey Canright, Kenth Engø-Monsen, Richard Ling, Sebastian Schnorff and others.

Art of social networks



There exist several pages ou there offering access to social network illustration. One of my favourites is visual complexity by Digital Information Graphics. The site includes business networks, food webs, political networks, transportation networks, social networks, to mention but a few. Founder Matt Woolman argue that "Functional visualizations are more than innovative statistical analyses and computational algorithms. They must make sense to the user and require a visual language system that uses colour, shape, line, hierarchy and composition to communicate clearly and appropriately, much like the alphabetic and character-based languages used worldwide between humans." Illustration shows Jeffrey Heers visualization of Enron e-mail networks.

Thursday, August 14, 2008

Book chapters etc

Julsrud, Tom E. 2008. Trust across Distance: A network approach to the development, distribution and maintenance of trust in distributed work groups. Doctoral thesis. Norwegian University of Science and Technology, Faculty of Social Sciences and Technology Management. http://www.diva-portal.org/ntnu/abstract.xsql?dbid=2246

Bakke, John W., and T.E. Julsrud. 2009. "Contested Terrain: Place, Work and Organizational Identities." Pp. 41-53 in Exploration of Space, Technology, and Spatiality: Interdisciplinary Perspectives, edited by P. Turner, Turner, S. and Davenport, E. Hershey: IGI-Global.

Julsrud, Tom E. and John W. Bakke. 2008. "Interpersonal trust and mobile communication: a social network approach." in Trust and New Technologies: Marketing and Management on the Internet and Mobile Media, edited by Teemu Kautonen and Heikki Karjaluoto. London: Edward Elgar.

Julsrud, Tom E. 2008. ”Tillit og mistillit i distribuerte grupper”. I : Schiefloe m fl (ed.) Collaboration in Network Organizations, Oslo, Fagbokforlaget (Forthcoming). Schiefloe, Per M. og T.E. Julsrud. 2008. ”

Akselsen Sigmund, T. Bjarnason, T. E. Julsrud, m. fl. 1998. “The impacts of telework on quality of life: A revised model for research”. In B. Rapp and P. Jackson (eds): Organization and work beyond 2000, pp 187-206. ISBN 3-7908-1528-4. Physica Verlag, London

Recent conference papers

Papers


"Mobile phones use and social network development among small Malaysian retailers"Paper presented at Mobile 2.o: Beyond voice? Pre-conference workshop at the International Communication Association (ICA) Conference, Chicago Illinois, 20-21 May 2009 (Together with Andrew Won and Grace Roldan).

“Trust and Interaction”. Paper presented at the 3rd Conference on Applications of Social Network Analysis, 5/6 October 2006, University of Zurich, Switzerland.

“Collaboration patterns in distributed work groups: A cognitive network approach”. Paper presented at: Innovations and e-collaboration in distributed organizations. The Twelfth International Workshop on Telework, August 28-30 2007, Lillehammer, Norway.

”Virtually Visible. Visualisation and knowledge sharing at the mobile workplace”. Paper presented at: Communication in the 21st century: Seeing, understanding and learning in the mobile age. April 28–30, 2005, Budapest, Hungary

“Trust and stability in distributed work groups”. Paper presented at Nordic association for organizational researchers (NEON), 17. 18 november,-2005 Bergen, Norway.

“Developing trust in distributed work groups: the value of virtual triads”. Paper presented at the 22nd EGOS Conference 4-6 juni 2006, Bergen, Norway.

“Combinations and Tracks: An investigation of the relationship between homework and mobile work” Paper åresented at Teleworking Environments, Third international Workshop on Telework, september, 1998, Turku/Åbo, Finland.

“The impacts of telework on quality of life – preliminary results from the EURESCOM Project 904”. Paper presented at: 2000 and beyond. Teleworking and the future of Work. The fifth International Workshop on Telework, 28. august- 1. september 2000, Stockholm, Sweden. (Together with Sigmund Akselsen, Sigrún Gunnarsdóttir, Mary Jones, Roberto Marion, Maria Pereira Martins and Birgitte Yttri).

”The Mobile Office: how does it influence on interpersonal communication?” Presentation at: Front Stage/Back stage: Mobile Communication and the renegotiation of the social sphere, 23. June, 2003, Grimstad, Norway.

“Identity in mobile communitites: Themes and theories”. Paper presented at the 20th EGOS Conference, (42th Sub Theme) EGOS konferansen. Slovenia 4-6. Juni, 2004.

Wednesday, August 13, 2008

Recent publications

Julsrud, Tom E. 2008. "Flow, bridges and brokers: exploring the development of trust relations in a distributed work group." International Journal of Networking and Virtual Organisations 5:83-102. http://inderscience.metapress.com/app/home/contribution.asp?referrer=parent&backto=issue,4,4;journal,3,17;linkingpublicationresults,1:110882,1

Julsrud, Tom E. and John W. Bakke. 2008. "Trust, friendship and expertise: The use of email, mobile dialogues and SMS to develop and sustain social relations in a distributed work group." in The mobile communications research annual: The reconstruction of space and time through mobile communication practices, edited by R Ling and S Campbell. New Brunswick, NJ: Transaction.

Julsrud, Tom E. 2007. "Core/periphery structures and trust in distributed work groups: a comparative case study." Structure and Dynamics:eJournal of Anthropology and Related Science http://repositories.cdlib.org/imbs/socdyn/sdeas/vol2/iss2/
Bakke, John W. and T.E. Julsrud. 2008.: “Contested terrain”. Under publication in B. Turner et al (eds): Spaces, Spatiality and Technology. Hershey, Idea Group Publ.

Julsrud, Tom E. and John W. Bakke. 2007. "Building Trust in Networked Environments: Understanding the Importance of Trust Brokers." Pp. 117-138 in Computer-mediated Relationships and Trust: Organizational and Managerial Effects, edited by Linda Brennan and Victoria Johnson. Hershey PA: Idea Group Publ. http://www.igi-global.com/reference/details.asp?ID=6984&v=tableOfContents

Julsrud, Tom E., and Per M. Schiefloe. 2007. "The development, distribution and maintenance of trust in distributed work groups. A social network approach." International Journal of Networking and Virtual Organisations 4:351-368 http://www.inderscience.com/search/index.php?action=record&rec_id=15719&prevQuery=&ps=10&m=or

Ling, Richard and Julsrud, T. 2004. “The development of grounded genre in MMS among professionals”. In K. Nyiri (ed): The global and the local in mobile communication. Vien, Passagen Verlag.

Julsrud, Tom E. 2004. “Behavioral changes at the mobile workplace; a symbolic interactionistic approach”. In Pedersen & Ling; Front stage-Back stage. Berlin, Springer.

Ling Richard, Julsrud T., Yttri B. 2004. “Nascent communication genres within SMS and MMS” In; Harper, Taylor, Palen (eds) The inside text: Social, cultural and design perspectives on SMS. Berlin, Springer

Vittersø Joar, Akselsen S., Evjemo B., Julsrud T, Yttri B and Bergvik S. 2003. “Impacts of Home-Based Telework on Quality of Life for Employees and Their Partners”. Quantitative and Qualitative Results From a European Survey. Journal of Happiness Studies 4 (2) p.201-233.